Support
Refund & cancellation
How cancellations work, what they cost and when the money reaches you.
Cancellation charges
Airline, hotel and operator penalties apply in addition to the Travel Sewa fee shown.
| Product | Free cancellation window | Travel Sewa fee |
|---|---|---|
| Domestic flight | Within 4 hours of booking | NPR 500 per passenger |
| International flight | Within 12 hours of booking | NPR 1,500 per passenger |
| Hotel — free cancellation rate | Up to hotel deadline | No fee |
| Holiday package | Up to 21 days before departure | 10% of package value |
| Bus ticket | Up to 12 hours before departure | NPR 100 per seat |
| Car rental | Up to 12 hours before pickup | No fee |
| Cruise | Up to 45 days before sailing | Deposit is non-refundable |
Refund timeline
- 1
Request raised
Cancel from Booking Status or ask support. You get a reference number instantly.
- 2
Operator confirmation
Airlines and hotels confirm the penalty amount — usually 24 to 72 hours.
- 3
Refund initiated
We release the approved amount to your original payment method.
- 4
Money received
Wallets 1–3 days, cards 5–10 working days, bank transfers 3–5 working days.