Support
Report an issue
Something went wrong on a trip or on this website? Tell us and we will investigate with the operator.
Report details
Attachments can be emailed to [email protected] with your reference number.
How we handle reports
- Every report gets a reference number and an owner in our care team
- Safety concerns are escalated to the operator within one hour
- Service complaints are investigated with the operator inside 72 hours
- Confirmed service failures are compensated as credit or refund